Frequently Asked Questions

 
 

What should I bring to a group class?

Bring your dog on a leash with a flat collar or martingale style collar.  You should wear comfortable clothing and be ready to have fun!   Once you arrive pick a spot to sit away from other dogs.  We will save the socialization for after class as some dogs may not be comfortable with close interaction.  If the weather permits we may hold classes outside.

What should I bring to when my dog comes for a board & Train?

Bring food for the duration of their stay in a sturdy plastic bin and any regular medications including any heartworm and flea/tick preventatives.  We will provide a crate, bowl, place bed for them to lay on and toys.  

What methods of payment do you accept?

We accept cash, check and credit card payments.  Services must be paid in full prior to the start of services.  

What is your CANCELLATION policy?

Group Classes:  No notice is required although we do appreciate knowing if you will be there so we can plan accordingly.  The absence will be counted against any remaining classes.  

Private Lessons:  We require a 24 hour cancellation notice for all private lessons.   If we receive less than 24-hours notice you will be charged the amount of the scheduled lesson or it will be counted against a lesson from your package.   If we arrive and you are not available for the lesson there will be a charge  for the amount of the scheduled lesson.  

Board & Train:  We require a written 30-day notice prior to your dog's scheduled drop off date.  There is a $500 nonrefundable deposit.  If we receive notice within the 30 days you will receive the remaining balance.

What is your refund policy?

All payments are non-refundable with the exception of our board and train program based on the amount of written notice.  

What areas do you service?

We service all of Frederick County, Upper Montgomery County and portions of Loudoun County.  If you live in an area not listed here contact us and an exception may be made on a case by case basis.  

What Breeds/ages of dogs do you train?

We train all ages and breeds of dogs starting at 8 weeks.  Starting your puppy off at an early age will give them a head start.  However, we also believe that you can teach an old dog new tricks.  Dogs of any age and breed can benefit from training so don't hesitate to contact us.